Sellpoint is committed to ensuring your satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and obligations. We ship worldwide and offer email support for all inquiries. Should you have any questions, feel free to contact us at
[email protected].
Return Eligibility Items must be returned in their original condition, unused, and with all original packaging and tags intact. You must request a return within 30 days of receiving your order. Certain items, such as perishable goods or customized products, are not eligible for return.
How to Request a Return To initiate a return, email us at
[email protected] with your order number, item details, and reason for return. We will provide you with further instructions.
Return Shipping Customers are responsible for return shipping costs unless otherwise agreed upon by Sellpoint. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. Sellpoint is not responsible for items lost or damaged during return shipping.
Processing Refunds Once we receive your returned item, we will inspect it and notify you via email. If approved, your refund will be processed within 7-10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at
[email protected].
Non-Returnable Items Please be aware that certain items are non-returnable:
- Perishable goods
- Gift cards
- Customized or personalized products
Contact Us For any questions or concerns regarding your return or refund, please email us at
[email protected]. We are here to assist you and ensure a smooth shopping experience.
